Glossary

  • Agent

Person or organisation who can book for different conditions. More information.

  • Agency

A group of properties. More information.

  • Auto Action

Pre-canned action or email which can be sent manually or programmed to be sent automatically to guests at specific times after the booking was made, before arrival or after departure. More information.

  • Allotments

How to use virtual rooms to manage allotments More information

  • Booking Logs

Activity and information guests entered on your booking page.

  • Booking System

How to mak a booking… More information

  • Booking Widget

Button, calendars, booking boxes which connect your website to the booking system.

  • Confirmation Messages

Automatic Emails guests receive when they have completed a booking. More information.

  • Channel Manager 

A connection between your room type and the same room type at a booking channel. More information.

  • Daily Prices

A price for one date. More information.

  • Dependencies

How you can make rooms dependent on each other to sell rooms in different layouts or constellations with shared inventory. More Information

  • Discounts

Discounts for Individual Days or a Range of Days  More information.

  • Emails

Out going emails More information 

  • Guest

A set of information which can be attached to a booking. A repeat booking can be created using this information.

  • Gift Vouchers

This pagae explains how to set up Gift Vouchers.  More information

  • Host Notification

Automatic Email notification on new bookings. More information.

  • Hostel and retreat setup

How to set up dorms or other shared rooms More Information

  • Inventory

Rooms/units available for booking. The number is defined by the rooms set up in the system (SETTINGS->ROOMS->SETUP) and the number of bookings. Inventory can be quickly changed in the CALENDAR. To show inventory the system need valid prices. If you have not set a daily price or a rate the system will show 0 inventory for this date.

The inventory can never be changed to a value which is higher than the total number of rooms minus the bookings you have.

If “Overbooking Protection” is set to “Property” (SETTINGS->ROOMS->SETUP) the system will calculate the inventory ont the total bookings in a room up to room quantity AND total bookings in the property up to total rooms in property. Meaning the room will be closed if the number of bookings in all rooms in the property is greater or equal to the total number of rooms in the property. This could occur because of an overbooking in a different room. Hidden rooms are not included in the calculation of property availability.

  • Offer

An offer is the price combined with certain conditions. Each room/unit has one or more offers. “Offer 1” is your standard offer to the guest which is always displayed.

  • Owner

Holder of a user account.

  • Owner ID

Unique identification number of an account.

  • Payment 

Payment from the guest More information

  • Property

Premises with one or more rooms/units for rent.

  • Property ID

Unique identification number of a property.

  • Rack Rate

The maximum price ever charged for a room.

  • Rate

A price with start and end date so it applies to a range of dates More information.

  • Rate ID

Unique identification number of a rate.

  • Reports

Custom Reports More information

  • Room

Rooms can but do not need to represent physical rooms, they are a way of splitting your property into separately bookable sections.

  • Room ID

Unique identification number of a room/rented unit.

  • Room Type

A room can have the quantity of 1 or more. If the quantity is >1 then the term room type is used.

  • Routines

A Routine is an action which can be programmed to occur at specified date. It will send a pre-canned Email with an attachment to a fixed Email address.

To use this function you need to set the system to use you own Email address for sending in SETTINGS->ACCOUNT->OUTGOING EMAIL.

Enter your criteria for sending and attachment then press SAVE. A click on “Send Email now” will sent the EMail with the attachment straight way.

  • Template Variable

Short codes which will be replaced by the relevant information from each booking. They can be used in text settings or messages. More information.

  • Tracking

How you can track bookings. More information

  • Upsell Item & Taxes

Extra services a guest can add at the time of booking, like bicycle hire, a sightseeing trip, meal, parking or obligatory charges like additional tax or cleaning fee.More information.

  • Voucher codes

Menu (SETTINGS) BOOKING ENGINE > VOUCHER CODES and explains how to use voucher codes. More Information

  • Vouchers for Refunds or Deposits

How to set up Deposit/Refund Vouchers  More information

  • Yield Optimiser

Menu PRICES >YIELD OPTIMISER and explains how to create rules to automatically adjust prices. . More information