MasterSoftware is a unified, AI-ready, no-code product designed to adapt to any organisation.
It provides the foundation for all Masterinsoft verticals — delivering workflows, automation, data models, security, integrations and intelligent capabilities in a single, consistent ecosystem.
Whether your organisation needs CRM, ERP, BPM, LIMS, clinical workflows, research tools or enterprise automation, MasterSoftware evolves and configures itself without custom code.
Every Masterinsoft solution — Health, Lab, Vet, Tours — is built on top of MasterSoftware.
This ensures shared intelligence, unified data, seamless integrations and consistent performance across all industries.
Whether your organisation needs CRM, ERP, BPM, LIMS, clinical workflows, research tools or enterprise automation, MasterSoftware evolves and configures itself without custom code.
Visual no-code builder for workflows, forms, processes and data structures
Design complete workflows visually, with configurable steps, rules and transitions.
Build complex business forms using drag-and-drop, without writing a single script.
Model detailed data structures through an interactive and fully visual editor.
Adjust live processes in real time without redeployments or service interruptions.
Configure multi-step routing logic with branching, timers and conditional rules.
Create reusable form templates to standardise data capture across multiple teams
Create reusable form templates to standardise data capture across multiple teams
Apply validation rules, field dependencies and visibility conditions directly in the UI.
Version workflows safely with complete change history and rollback capabilities.
Orchestrate human and system tasks in a unified visual process design environment.
Dedicated CRM for managing customers, contacts, opportunities, pipelines and interactions
Centralise all customer data to ensure accurate profiles and consistent relationship tracking.
Manage every contact interaction through a unified timeline that updates automatically.
Track sales opportunities with complete visibility over status, value, progress and owners..
Monitor structured pipelines to improve forecasting accuracy and team coordination.
Record all customer communications to maintain continuity across teams and channels.
Automate repetitive CRM tasks to accelerate responses and minimise operational errors.
Apply validation rules, field dependencies and visibility conditions directly in the UI.
Version workflows safely with complete change history and rollback capabilities.
Orchestrate human and system tasks in a unified visual process design environment.
Prototype, test and publish new process flows rapidly, reducing developer dependency.
Dedicated SRM for managing suppliers, partners, contracts, deliveries and performance
Centralise all supplier data to ensure transparent, reliable and up-to-date records.
Monitor contract performance with automated alerts for renewals, updates and compliance.
Track delivery status in real time to reduce delays and optimise operational planning.
Score supplier performance using objective criteria, metrics and continuous evaluation.
Automate procurement tasks to streamline purchasing, approvals and communication flows.
Maintain full contract history to support audits, governance and regulatory compliance.
Analyse vendor reliability through delivery trends, fulfilment accuracy and service quality.
Standardise supplier onboarding with configurable forms, validations and approval steps.
Reduce risk with automated compliance checks across suppliers, documents and contracts.
Integrate external procurement systems to unify data across the entire supply chain.
360º relationship profiles unifying operational, financial and interaction data in real time
Consolidate operational data into a single profile for complete, real-time visibility.
Merge financial records and transactions to understand full account performance.
Track every interaction event to build accurate behavioural and engagement insights.
Unify customer history across channels ensuring consistent information for all teams.
Display relationship metrics showing activity levels, value, requests and satisfaction.
Combine operational workflows and touchpoints to reveal end-to-end process context.
Correlate usage patterns with outcomes to guide decisions and predictive insights.
Provide a central data hub for audits, reporting and multi-department collaboration.
Deliver real-time relationship intelligence for faster, informed and proactive actions.
Advanced BPM engine for approvals, escalations, SLAs and routing
Automate complex approval flows with multi-level rules and configurable decision paths.
Trigger escalation events automatically when deadlines or operational thresholds are exceeded.
Enforce strict SLA controls ensuring timely responses and measurable service performance.
Define dynamic routing rules based on data, conditions, capacity and workload distribution.
Build structured process chains connecting departments, systems and automated tasks.
Apply conditional logic to adapt workflow behaviour in real time without coding.
Monitor process performance using detailed analytics and automated bottleneck detection.
Ensure consistent compliance workflows across regulated environments and sensitive data.
Coordinate human and automated task execution within a unified process ecosystem.
Deploy updates to active workflow models without disrupting running operations.
Enterprise automation engine with triggers, schedules and event-driven actions
Execute automated triggers based on data changes, user actions or system events instantly.
Configure precise scheduled tasks to run recurring operations without manual intervention.
Launch event-driven actions that react instantly to workflows, inputs or integrations.
Orchestrate complex automation chains connecting systems, processes and external services.
Reduce manual workload using intelligent task automation across every operational area.
Build multi-step automation rules using conditions, variables and dynamic data mapping.
Build multi-step automation rules using conditions, variables and dynamic data mapping.
Integrate automated system actions for notifications, updates, validations and routing.
Detect anomalies and trigger corrective actions to ensure operational continuity.
Standardise enterprise automation patterns to guarantee consistency across teams.
Enterprise automation engine with triggers, schedules and event-driven actions
Generate accurate predictions using trained models that analyse historical and real-time data.
Provide actionable AI insights to guide decisions and improve operational performance.
Detect early anomalies across workflows to prevent failures and reduce critical risks.
Optimise resource allocation automatically based on demand patterns and forecast trends.
Offer personalised recommendations that refine workflows and increase process efficiency.
Analyse behaviour patterns to anticipate user needs and automate recurring actions.
Enable continuous model learning from new events, outcomes and operational feedback.
Support intelligent routing decisions that adapt dynamically to changing condition
Improve process optimisation through predictive scoring and prioritisation algorithms.
Deliver real-time AI monitoring to maintain stability, accuracy and system reliability.
Dynamic dashboards and reporting for operational monitoring and strategic decision making
Build interactive dashboards displaying real-time metrics for operational and strategic visibility.
Generate detailed reports with configurable filters, layouts and automated distribution schedules.
Monitor key performance indicators to identify trends and support data-driven decisions.
Use advanced visual analytics to explore patterns, anomalies and operational correlations.
Consolidate multi-source data insights into unified panels for faster interpretation.
Track real-time workflow metrics to detect bottlenecks and improve process efficiency.
Configure personalised dashboard views tailored to roles, teams and organisational needs.
Export rich analytical reports in multiple formats for compliance and audit purposes.
Enable cross-department data visibility to align operations and improve collaboration.
Automate report generation to ensure consistent, accurate information across all stakeholder
Role-based access, governance and audit trails
Build interactive dashboards displaying real-time metrics for operational and strategic visibility.
Generate detailed reports with configurable filters, layouts and automated distribution schedules.
Monitor key performance indicators to identify trends and support data-driven decisions.
Use advanced visual analytics to explore patterns, anomalies and operational correlations.
Consolidate multi-source data insights into unified panels for faster interpretation.
Track real-time workflow metrics to detect bottlenecks and improve process efficiency.
Configure personalised dashboard views tailored to roles, teams and organisational needs.
Export rich analytical reports in multiple formats for compliance and audit purposes.
Enable cross-department data visibility to align operations and improve collaboration.
Automate report generation to ensure consistent, accurate information across all stakeholders.