MASTERSOFTWARE® – VET – Elevate Your Clinic with Master-Level Management Software

Transform how your clinic works — from scheduling to invoicing, from patient records to performance tracking.

Web-Based Veterinary Management Platform

Complete control of your veterinary clinic’s operations from a single dashboard.

Manage animal patients, appointments, clinical records, invoicing, staff schedules, and performance metrics.
Fully customizable by veterinary specialty (small animals, exotics, large animals, etc.), with dynamic workflows, custom fields, and permission rules.

Smart Online Booking Engine

Real-time availability for online appointment scheduling.

Pet owners can book by species, veterinarian, service, or time slot.
Integrated with the vet’s calendar, with automated confirmations via email, SMS, and WhatsApp.
Prevents overbooking and reduces the reception team’s administrative workload.

Pet Owner App – Animal Health Area

Empower pet owners with a complete digital care experience.

Access to medical history, test results, vaccines, prescriptions, upcoming appointments, and clinical documents.
Enables rescheduling, cancellations, upload of test results, and personalized notifications.
Fully encrypted and GDPR-compliant.

Vet Portal – Schedule & Financial Overview

Smart tools for veterinary professionals.

Manage personal availability, track attendance, access animal medical records, and monitor ongoing treatments.
Vets can view their commissions, fees, and revenue share in real time.
Ideal for multi-vet practices or multi-location clinics.

Animal Record Management

Organise, access and protect every animal’s data in a single, centralised and secure digital record.

MASTERSOFTWARE® – VET ensures complete visibility and traceability across the entire clinical and administrative history of each animal, whether pet, farm or exotic.

Unified Animal Profile

All clinical, administrative, and historical information in one place.

Centralised animal file including species, breed, identification (microchip/tattoo), owner details, medical history, prescriptions, invoices, and attachments.
Structured sections by veterinary specialty (e.g., surgery, dermatology, internal medicine, reproduction).
Smart search and filters for quick access to relevant data.
Full timeline of appointments, treatments, exams, and procedures.
Multi-animal and multi-owner relationship support.

Clinical Notes & Documentation

Structured veterinary records with flexible and species-specific templates.

Customisable templates per species and veterinary specialty (e.g., small animals, equine, exotics, bovine)
Support for SOAP format or fully custom clinical structures
Auto-populated fields such as age, species, weight, ongoing treatments, and previous diagnoses
Integrated voice-to-text functionality for rapid consultation note entry
Attachments: photos of lesions or injuries, diagnostic imaging, lab results, PDFs, or internal records
Suitable for general practice, specialist consultations, ambulatory services, and farm visits

Document Management & Automation

Generate and manage veterinary documents with zero manual effort.

Automatic creation of prescriptions, vaccination certificates, referrals, discharge summaries, surgical reports, and more
Custom templates with dynamic fields (e.g., ${diagnosis}, ${vet_name}, ${next_visit_date}, ${animal_name}, ${species})
Version control to ensure document traceability
Support for digital signature and timestamping
Instantly download, email to the owner, or publish in the owner’s portal
Fully compliant with veterinary documentation standards and GDPR

Sensitive Data & GDPR Compliance

Data protection and owner privacy with full traceability and control.

Owner and animal data managed with field-level access control and visibility rules by role or function (e.g., vet, assistant, reception)
Complete audit trail: every action is logged — who accessed, viewed, or edited clinical records and when
GDPR-compliant rules for data retention, anonymisation, and secure deletion
Optional data consent tracking for marketing communications or data sharing
Document and record access managed via the owner portal, with download, expiry dates, and access restrictions

Linked Processes & Sub-records

Every animal record connected to all related clinical and administrative workflows.

Each animal profile supports unlimited linked processes — including appointments, exams, surgeries, prescriptions, invoicing, follow-ups, and client feedback
View and manage all sub-processes inline or via dedicated tabs within the animal’s record
Full support for custom process types such as:
- Consent forms for procedures
- Recheck consultations
- Post-operative follow-up
- Behavioural assessments
- Physiotherapy or rehabilitation sessions
Ensures traceability and a complete clinical timeline for each animal

Multilingual & Multiclinic Support

Built for veterinary groups, franchises, and international operations.

Full interface and documentation support in multiple languages (veterinary terms included)
Animal records accessible across multiple clinics, with the option to separate clinical history by location
Ideal for clinic networks, mobile units, or mixed-model practices (e.g., hospital + ambulatory)
Define per-clinic access rights, data visibility, and independent operational rules
Centralised admin with decentralised clinical autonomy — perfect for growth and scalability

Veterinary Appointment Scheduling

Simplify bookings, optimise your clinic’s schedule, and reduce no-shows with a smart, centralised calendar for veterinary practices.

Centralised Multi-Agenda Calendar

All vets, services, rooms, and branches in one smart calendar.

Visual calendar by day, week, month or custom view for each vet or service
Colour-coded by veterinarian, species, service type, or clinic zone
Filters by room, specialty (e.g., surgery, dermatology), location, or appointment type (e.g., consult, vaccination, surgery)
Drag-and-drop rescheduling for fast calendar adjustments
Fully integrated with the patient record (animal) and the owner’s details

Smart Online Booking Integration

Let pet owners book veterinary appointments online in real time.

Booking page with service selection (e.g., vaccination, surgery, consultation), vet availability, and customisable pre-visit questions (e.g., species, symptoms, age, reason for visit)
Real-time availability synced with the veterinary calendar
Automatically prevents double bookings, overlaps, or out-of-hours scheduling
Instant booking confirmation via email, SMS, or WhatsApp to the pet owner
Option to limit bookings by species, service type, or specific vets

Automated Reminders & Follow-ups

Reduce no-shows and keep pet owners engaged with automated communications.

Automatic appointment reminders via WhatsApp, SMS, and email
Customisable reminder templates per service type, species, or veterinary specialty (e.g., surgery, dermatology, vaccinations)
Post-consultation follow-up messages for feedback, rechecks, or treatment updates
Alerts for missed appointments with suggestions to reschedule
Improve client satisfaction while reducing operational gaps

Real-Time Check-In and Status Tracking

Monitor animal appointment flow in real time — from arrival to completion.

Track status for each consultation: Scheduled, Arrived, In Consultation, Completed, Cancelled, No-show
Reception staff can check in animals with one click upon arrival
Veterinarians can update statuses directly from their dashboard or during the consultation
Optional queue management and waiting list integration for high-demand services
Enhances visibility, reduces waiting times, and improves coordination between clinical and front-office teams

Integration with Veterinary Records and Billin

Integration with Veterinary Records and Billing

Link every appointment to the full animal care journey — from check-in to invoicing.

Each appointment is directly connected to the animal’s medical file and the owner’s account
Consultation forms pre-filled with relevant data from the booking (e.g., species, reason for visit, previous history)
Billing is automatically generated based on the services provided during the attended appointment
Option to link the appointment with clinical documents, prescriptions, lab tests, and internal workflows
Ensures traceability, consistency and eliminates double entry

Billing & Invoicing for Veterinary Clinics

Issue invoices, track payments, and manage financials from your clinic’s daily workflow — fully integrated and compliant.

Integrated Veterinary Billing

Link billing directly to appointments, treatments, and animal records.

Automatic invoice generation based on completed consultations, procedures, or services rendered
Invoices linked directly to the animal’s medical record and the owner’s account
Supports individual, group, or recurring veterinary services (e.g., treatment plans, follow-up packages)
Flexible billing options by session, package, or care plan (e.g., vaccinations, dental care, post-op)
Ideal for clinics, hospitals, ambulatory services, and franchises

Electronic Invoice Generation (SAF-T Compliant)

Create veterinary invoices fully compliant with Portuguese tax legislation.

Fully aligned with Portuguese invoicing standards, including SAF-T PT and e-Fatura integration
Supports VAT codes, medical exemptions, and veterinary service classification
Export SAF-T files for your accountant or enable direct ERP integration
Ideal for veterinary clinics subject to regular fiscal reporting
Includes multi-currency support for international clients or cross-border billing

Payment Tracking and Account Balances

Monitor receivables and outstanding balances in real time with full financial control.

Visual dashboard showing paid, unpaid, and partially paid invoices at a glance
Filter payment status by animal, owner, insurance provider, or veterinarian
Automated alerts for overdue invoices and configurable follow-up reminders
Flexible options for pre-payments, deposits, partial payments, or installment plans
Perfect for practices offering treatment packages, wellness plans, or phased care services

Multiple Payment Methods and Flexibility

Adapt to your veterinary clinic’s payment preferences — in-person and online.

Accept payments via POS (card), bank transfer, cash, or insurance provider
Integration with international online payment systems and secure payment links
Automatic payment receipt generation and digital confirmation
Full support for refunds, credit notes, and flexible billing adjustments
Ideal for clinics offering both on-site and remote services such as home visits or teleconsultations

Insurance & Third-Party Billing

Automate veterinary billing workflows for insurers and corporate accounts.

Manage insurance agreements, coverage limits, and co-payment rules
Assign invoice responsibility to the pet owner, insurer, or partner company
Support for batch invoicing, grouped by contract, treatment plan, or time period
Full claims history with tracking of reimbursements and pending amounts
Ideal for clinics working with pet insurance providers, animal welfare organisations, or corporate veterinary plans

Financial Reporting and KPIs

Track revenue, cash flow, and financial performance with real-time dashboards.

Daily, weekly, and monthly revenue reports for veterinary services
Breakdown by veterinarian, service type, clinic location, or payment method
Export reports to PDF, Excel, or connect to external Business Intelligence platforms
Full audit trail to support accounting, compliance, and tax reporting
Ensure financial visibility across the entire veterinary operation — from reception to back office

Clinical Document Generation

Create medical documents quickly and securely, with full automation and zero manual editing.

Custom Document Templates

Generate standardised veterinary documents tailored to your clinic’s workflow and identity.

Create templates for prescriptions, medical reports, referrals, treatment plans, vaccination certificates, discharge notes, and more
Automatically include your clinic’s logo, header, footer, and legal disclaimers
Adapt content by language, veterinary specialty, or clinic location
Supports output in .docx, .pdf, and .html formats
Ensures consistency, professionalism, and compliance across all documentation

Dynamic Field Automation

Eliminate manual data entry — let the system fill in the details for you.

Auto-fill documents with dynamic variables like animal name, species, diagnosis, vet’s name, owner details, next appointment date, and more
Define custom logic to show or hide fields and text blocks based on conditions (e.g., species, treatment type, clinic location)
Fully compatible with nested fields and linked processes such as appointments, lab results, procedures, or billing
Generate documents with a single click directly from the animal’s record — no copy-paste needed
Guarantees speed, accuracy, and document consistency across the clinic

Digital Signature and Approval Flow

Secure veterinary documents with legal value and internal validation control.

Compatible with qualified and advanced digital signatures, ensuring legal compliance and traceability
Define custom approval workflows for internal documents — such as validations by clinical directors, senior veterinarians, or management
Sign documents directly from the platform — no external tools required
Automatically lock the PDF after signing to prevent further edits
Ideal for prescriptions, reports, certificates, referrals, and sensitive records

Document Storage and Version Control

Organise, track, and access all veterinary documents with complete traceability.

Centralised document storage within each animal’s medical record or clinical process
Easily searchable archive by document type, creation date, veterinarian, or linked service
Automatic version control whenever a document is updated or regenerated
Visual timeline of document interactions — who created, modified, approved, or downloaded each file
Ensures consistency, accessibility, and compliance across all veterinary documentation

Multi-Language Document Support

Secure Distribution and Sharing

Digitally share veterinary documents with pet owners or external partners — safely and professionally.

Share documents directly via the owner portal, email, or secure SMS link
Download or print using your clinic’s official layout, including logo and legal disclaimers
Set document visibility levels: internal use only, public, or restricted to specific users
Full access tracking and audit trail — know who viewed, downloaded, or interacted with each document
Ideal for sharing prescriptions, reports, certificates, or insurance-related documentation

Doctor Performance & Commission Tracking

Create medical documents quickly and securely, with full automation and zero manual editing.

Activity Monitoring per Doctor

Track each veterinarian’s clinical and financial activity with real-time visibility.

View the number of consultations, procedures, and billable services performed per vet.
Filter by date range, specialty, location, or service type.
Detailed breakdown of attended, cancelled, and no-show appointments.
Export activity reports for performance reviews, internal audits, or compensation analysis.
Ideal for clinics with multi-vet teams, rotating schedules, or profit-sharing models.

Custom Commission Rules

Configure flexible commission models tailored to your veterinary team.

Define commissions by service type, price range, specialty, clinic location, or time slot.
Support for fixed amounts, percentage-based, or tiered commission structures.
Apply differentiated rules for initial consultations, follow-ups, or specific treatments.
Commission values are automatically calculated and updated in real time as activity is logged.
Ideal for clinics with performance incentives, revenue sharing, or freelance veterinary professionals.

Real-Time Financial Dashboard

Give each veterinarian secure access to their earnings and commission insights.

Personalised dashboard where each doctor can view their updated financial statement.
Secure login with role-based access to ensure privacy and data protection.
View pending, paid, and scheduled earnings at a glance.
Drill down into each consultation, with full details on services provided and associated commission.
Export to PDF or integrate with payroll systems for automated payment processing.

Multi-Clinic & Shared Revenue Logic

Designed for veterinarians working across locations and complex revenue agreements.

Full support for vets operating in multiple clinics or branches.
Separate performance and commission tracking per clinic or location.
Combine earnings into a unified dashboard or keep them segmented by site.
Manage agreements with shared revenue models between vet and clinic, including flexible splits.
Ideal for franchises, veterinary groups, partnerships, or outsourced professionals.

Payment Reconciliation & Validation

Gain full control over commission payouts and payment verification.

Reconcile commissions with actual payments received from pet owners or insurers.
Track and validate payment status per doctor, service, and consultation.
Allow manual or automated approval of commission releases, based on verified revenue.
View complete payment status history — from invoice to payout.
Generate payment slips or integrate with the clinic’s payroll process.

KPIs and Performance Indicators

Motivate your veterinary team with real data — not assumptions.

Customisable dashboards displaying key performance metrics, such as:
- Revenue per hour
- Patient retention rate
- Appointment volume vs. clinic capacity
- Average client rating (optional from feedback forms)
Use KPIs to support performance reviews, define targets, or assign bonuses and incentives.
Promote a data-driven culture across your veterinary team or clinic network.

Multi-Clinic & Multi-Specialty Support

Manage multiple clinics, locations and medical specialties — all in one unified and intelligent platform.

Centralised Control Across All Clinics

Manage your entire veterinary network from one centralised platform.

Single secure login to administer all clinics or branches with full operational visibility.
Configure and control user access, settings, and reporting per location.
Oversee multi-location operations with either shared or independent configurations.
Define unified workflows across the network or tailor individual processes per clinic.
Ideal for franchises, clinic groups, or veterinary businesses with multiple sites.

Location-Specific Configuration

Empower each clinic to operate with its own identity, schedule, and rules.

Define custom opening hours, room availability, and services per location.
Assign staff and calendars by clinic, ensuring local coordination.
Set up independent pricing, document templates, and billing configurations.
Choose between separate dashboards or a combined view for multi-site performance tracking.
Perfect for managing franchises, regional clinics, or international operations with distinct needs.

Specialty-Based Workflow Customisation

Tailor workflows, documentation, and clinical logic to each veterinary specialty.

Create dedicated processes and forms for veterinary areas such as orthopaedics, dermatology, cardiology, internal medicine, exotic animals, physiotherapy, and more.
Use specialty-specific templates, medical terminology, and protocols.
Define distinct appointment types, durations, follow-up routines, and care plans per specialty.
Set role-based permissions for multidisciplinary teams — veterinarians, nurses, specialists, and assistants.
Ensure consistency and precision in care delivery across all services.

Shared Patient Records

Shared Patient Records (Optional)

Enable continuity of care across clinics, specialties, or veterinary teams.

Allow animal records to be securely shared across clinics or specialties, when authorised.
Maintain complete medical history as patients move between locations or departments.
Control data visibility based on clinic, specialty, or user role.
Easily refer or transfer patients internally, with all documentation, exams, and history attached.
Ideal for veterinary networks offering integrated care, referral systems, or specialist collaboration.

Multi-Level Access & Permissions

Control visibility and actions across your veterinary team — securely and precisely.

Assign each user to one or multiple clinics, specialties, or departments.
Define permissions based on clinic, specialty, role, or function (e.g., vet, nurse, admin, receptionist).
Restrict access to specific calendars, medical records, or financial reports as needed.
Ensure data security and operational control across the organisation.
Every action is recorded in a full audit trail for traceability and accountability.

Cross-Unit Reporting & BI Integration

Get a complete view of your veterinary network’s performance — globally and locally.

Analyse KPIs and dashboards filtered by clinic, specialty, or department.
Compare performance across units: revenue, appointment volume, client satisfaction, and more.
Break down metrics by location, while maintaining a global performance overview.
Export or connect to Business Intelligence tools for advanced analytics.
Ideal for management teams, strategic decision-making, and investor reporting.

GDPR & Data Security

Protect patient data with full legal compliance, encryption and complete audit trails — designed from the ground up for healthcare.

Full GDPR Compliance by Design

Designed to meet European data protection standards — securely and transparently.

Built-in compliance with the General Data Protection Regulation (GDPR).
Patient (owner) consent management integrated into all clinical and administrative workflows.
Native support for data access, rectification, and deletion requests.
Configurable data retention and anonymisation rules per record type.
Track and register the legal basis for processing different data types (e.g. medical records, identification, billing).

Role-Based Access & Field-Level Visibility

Ensure that each user only sees what they’re authorised to — no more, no less.

Define granular access rights per user, role, department, or clinic location.
Restrict visibility of sensitive fields, such as diagnoses, financial information, or owner details.
Apply conditional access rules based on process stage (e.g. pre-consultation, discharge) or patient status (e.g. critical, referred).
Maintain full traceability with emergency access logs when overrides are triggered.
Protect privacy while enabling secure, collaborative veterinary workflows.

Encrypted Data at All Levels

Encrypted Data at All Levels (by request)

End-to-end security — from data storage to communication.

AES-256 encryption for all data at rest, ensuring robust protection of clinical and administrative records.
TLS 1.3 encryption for all data in transit, including user sessions, document transfers, and API calls.
Encrypted backups stored in secure, GDPR-compliant EU data centres.
Support for digital sealing and hash verification of documents to ensure authenticity and integrity.
Optional encryption features available based on your clinic’s compliance or security requirements.

Audit Trails and Action History

Complete visibility over every action — transparent, traceable, secure.

Every user action is logged: who accessed, viewed, edited, created, or deleted data.
Visual timeline of activity per patient, document, or user account.
Support for revertible actions, where permissions allow (e.g. accidental deletions or edits).
Ensures full traceability for internal monitoring and external audits.
Critical for compliance, security, and operational accountability across your veterinary clinic or group.

Secure Sharing and External Access

Safely exchange veterinary data with owners and external entities — with full control.

Share documents with pet owners via the client portal or secure, time-limited links.
Set expiration dates, password protection, and download tracking for each shared file.
Monitor and log all external access to medical records, invoices, or certificates.
Compatible with national health systems and secure veterinary data exchange protocols.
Ideal for referrals, insurance communications, or collaborations with external labs or specialists.

Infrastructure & Certifications

Reliable, secure, and fully compliant infrastructure for veterinary data.

Hosted on secure European cloud infrastructure, fully compliant with GDPR.
ISO 27001 / ISO 27701 certified environment ensuring top standards in information security and privacy.
All subcontractors and hosting partners meet GDPR compliance requirements.
Daily encrypted backups with a robust disaster recovery plan in place.
Optional on-premise installation available for large veterinary institutions or organisations with specific hosting needs.

Integration with Labs & External Systems

Connect your clinic to laboratories, billing platforms, national systems, and third-party software — with seamless data flow and full control.

Lab Integration & Test Results Automation

Streamline diagnostics by connecting your clinic directly to veterinary labs.

Send lab test requests and receive results directly within the animal’s medical record.
Integration with external laboratories via HL7, XML, or API standards ensures smooth interoperability.
Diagnostic test orders are auto-generated with pre-filled patient and consultation data — reducing errors and saving time.
Real-time import of lab results, clinical reports, and observations directly into the medical record.
All results are linked to the relevant clinical episode and appear seamlessly in the patient’s medical timeline.

Integration with National Health Systems

Configurable to comply with national health regulations and data exchange standards.

MASTERSOFTWARE® adapts to the legal and technical standards of each country or region.
Supports integration with electronic prescription systems, public health registries, and disease notification platforms — on demand.
Meets fiscal compliance needs through SAF-T exports, e-Invoicing (e-Fatura), and other national tax reporting obligations.
Compatible with secure authentication such as e-ID and qualified e-signatures, based on local legislation.
Ready for integration with regulatory reporting systems, clinical surveillance, and veterinary health platforms as needed.

External Software Interoperability

Seamlessly connect MASTERSOFTWARE® to your existing digital ecosystem — with no vendor lock-in.

Supports RESTful API and Webhooks for real-time and secure data exchange.
Enables bi-directional integrations with your ERP, CRM, or accounting software.
Synchronises effortlessly with scheduling apps, HR platforms, and business intelligence tools.
Allows custom data mapping for accurate alignment with external systems.
Built for flexibility and scalability — your clinic evolves, and the system adapts.

Imaging, PACS & DICOM Compatibility

Seamlessly integrate diagnostic imaging into your veterinary workflow.

Connect to external imaging systems and diagnostic imaging centres for streamlined data flow.
Native integration with PACS (Picture Archiving and Communication Systems) for image archiving and retrieval.
Full compliance with the DICOM standard for radiography, ultrasound, CT, MRI, and other imaging modalities.
Link all imaging studies to the animal’s medical record to preserve clinical continuity and historical context.
Access diagnostic images through an integrated, secure viewer — no external software needed.

Real-Time Sync with Partner Networks

Collaborate seamlessly with external veterinary partners and service providers.

Securely share patient records and clinical documents with referred professionals or external care teams.
Enable real-time data exchange with physiotherapy centres, home care providers, diagnostic labs, and insurance networks.
Track all referrals and maintain a bidirectional communication log for full context and coordination.
Ensure patient-centric collaboration by providing both clinical and administrative visibility to partners.
Designed for veterinary ecosystems with integrated care models, mobile teams, or external partnerships.

Document Exchange and Secure Upload

Collect and share external veterinary documentation — securely and with full structure.

Upload lab results, medical reports, or specialist feedback directly into structured fields within the patient’s record.
Assign documents to the appropriate clinical process, workflow, or referral episode for contextual clarity.
Automatically notify relevant team members (e.g. veterinarians, nurses, admin staff) upon document receipt.
Ensure every file is securely archived in the patient’s timeline, with timestamp and user audit trail.
Guarantees consistency, regulatory compliance, and full traceability in collaborative veterinary workflows.

Inventory & Medical Supplies

Track, control and optimise your medical inventory with real-time visibility and intelligent stock management.

Centralised Inventory Dashboard

Track all your clinic’s stock and assets — in real time, from one place.

Get a complete, real-time overview of medications, consumables, equipment, and veterinary devices.
Organise inventory by category, supplier, expiry date, location, or usage type.
Use customisable filters to find stock items quickly and efficiently.
Set up low-stock alerts and reorder thresholds to prevent supply gaps.
Monitor daily inventory value, stock movements, and usage trends for better decision-making and supply optimisation.

Multi-Warehouse & Location Tracking

Manage veterinary stock across rooms, departments, clinics, or mobile units.

Create unlimited stock locations: exam rooms, treatment areas, cabinets, mobile units, and branches.
Assign items to specific physical areas for better traceability and inventory precision.
Transfer products between locations with complete audit trails and logs.
Monitor real-time stock levels per warehouse, clinic, or storage unit.
Ideal for multi-site clinics or decentralised operations requiring local inventory visibility.

Automated Stock Entry and Consumption

Streamline inventory control with automatic updates based on clinical activity.

Automatic stock entry triggered upon receiving supplier deliveries or purchase confirmations.
Real-time deduction of stock as items are used during consultations, procedures, or treatments.
Link usage directly to clinical acts, prescriptions, or inventory usage logs for traceable consumption.
Full support for batch/serial number tracking and expiry date monitoring to ensure quality control.
Minimise manual errors and maintain accurate stock levels without extra admin work.

Expiry Date and Critical Stock Monitoring

Stay ahead of shortages and avoid waste — effortlessly.

Automatic alerts for products nearing their expiration date, so nothing goes unnoticed.
Implements FEFO logic (First Expired, First Out) to ensure safe and compliant inventory rotation.
Define minimum and maximum stock thresholds per item and location for proactive control.
System suggests reorder quantities automatically based on real usage and predictive trends.
Perfect for managing vaccines, medications, and all time-sensitive supplies in veterinary care.

Supplier and Purchase Order Management

Streamline restocking and optimise your veterinary procurement process.

Register and manage suppliers, complete with pricing history, contact details, and contract visibility.
Automatically generate purchase orders from low-stock alerts or manual requests with just one click.
Compare suppliers by price, delivery time, and reliability performance for smarter buying decisions.
Attach invoices, delivery notes, and all relevant documents directly to the stock entry.
Gain full visibility into your purchasing patterns to reduce costs, prevent supply interruptions, and improve efficiency.

Reports, Audits and Compliance

Maintain full control over your inventory — and be inspection-ready at all times.

Export detailed stock reports by location, date range, product, or inventory value for full visibility.
Access historical movement logs with traceable information including user, timestamp, and action taken.
Ensure a complete audit trail that meets internal standards and regulatory demands.
Fully integrated with clinical, financial, and equipment maintenance workflows.
Built to support veterinary compliance standards and promote transparency at every level.

Teleconsultation Tools

Deliver secure, high-quality virtual consultations fully integrated into your clinic’s workflow.

Built-in Video Consultation Module

Offer secure veterinary teleconsultations — without relying on external apps.

Launch video calls directly from the clinical dashboard — no third-party tools needed.
Secure, auto-generated access links for pet owners, sent via email or SMS.
No installation required — fully browser-based and mobile-friendly.
Seamless experience for both veterinarians and clients, with high-quality video, audio, and screen sharing.
Ideal for remote follow-ups, triage, or routine consultations.

Seamless Calendar & Booking Integration

Schedule virtual consultations as easily as in-person appointments.

Select online or in-person consultation directly when booking.
Automatic time slot synchronisation with the veterinarian’s agenda.
Secure access links sent via email, SMS, or WhatsApp to the pet owner.
Customise consultation duration, pre-visit workflows, and intake forms for online visits.
Fully integrated with appointment reminders, medical records, and billing.

Real-Time Clinical Record Access

Real-Time Access to Medical Records

Work efficiently during video consultations — with full access to clinical data.

View the complete medical history of the animal during the video call.
Add notes, prescribe medication, and order diagnostic tests in real time.
Share files, images, and PDFs live with the pet owner.
All actions and updates are instantly saved to the animal’s medical timeline.
Ensures continuity of care and efficient documentation — without leaving the consultation interface.

Patient Experience & Accessibility

Easy, secure, and stress-free teleconsultations for pet owners.

Access the video consultation with a single click — on mobile or desktop, no installation required.
Clean, intuitive interface with responsive design for all devices.
Optional pre-consultation consent forms, instructions, or intake questions.
Automatic reminders and confirmations sent via email, SMS, or WhatsApp.
Designed for all users — no technical skills required.

Digital Prescriptions and Document Delivery

Digital Prescriptions & Document Delivery

Provide all necessary documents remotely — securely and in real time.

Create and send electronic prescriptions during the video consultation.
Share medical declarations, reports, follow-up instructions, or referral letters instantly.
Enable electronic signature when required for legal validity.
All documents are automatically attached to the animal’s medical record, ensuring full audit-proof traceability.
Seamless experience for both veterinarians and pet owners, without delays or paperwork.

Compliance, Privacy & Secure Infrastructure

Privacy, Compliance & Security Infrastructure

Certified, encrypted, and built for veterinary healthcare.

End-to-end encrypted video communication using TLS 1.3.
Full compliance with GDPR and veterinary clinical data protection standards.
Consent and access history logged automatically for each consultation.
Hosted on certified European infrastructure, including ISO 27001–compliant environments.
Ensures secure, private, and regulation-ready teleconsultation for your veterinary practice.

Mobile App Sync (Patient & Doctor)

Real-time access to clinical data, appointments, and documents — anywhere, anytime.

Native Mobile App for Doctors

All your clinical tools — always with you.

Access agendas, animal records, and consultation history anytime, anywhere.
Add clinical notes, issue prescriptions, and review lab results securely from your phone or tablet.
Fully synchronised with the desktop version in real time — no delays, no data loss.
Compatible with iOS and Android devices. (by request)
Ideal for mobile vets, on-call staff, or multi-location professionals needing fast, reliable access.

Patient Mobile App – Personal Health Area

Empower pet owners with secure access and self-service tools.

View appointments, prescriptions, lab results, and veterinary documents in one place.
Access full medical history and manage personal or pet data securely.
Receive notifications, reminders, and messages from the clinic.
Request or reschedule consultations with just a few taps.
Secure login with biometric authentication or two-factor verification (2FA).
Designed to improve engagement, transparency, and owner satisfaction.

Real-Time Synchronisation

Instant updates across all devices — always in sync.

A unified database ensures all changes are reflected in web and mobile apps simultaneously.
Veterinarians and pet owners see real-time updates to appointments, records, notes, and documents.
No delays, no duplicate data, no need to refresh manually.
Supports offline access, with automatic synchronisation once reconnected.
Ensures a seamless experience across consultations, locations, and teams.

Offline Mode & Field Use

Offline Mode & Field Use (by request)

Work efficiently in the field — no connection needed.

Download appointments and patient records in advance for offline access.
Enter clinical notes, prescriptions, and other data without internet (e.g., during home visits, farm calls, or mobile services).
All data is automatically synchronised and backed up once connectivity is restored.
Ensures uninterrupted workflow for mobile units, ambulatory care, and remote veterinary professionals.
Available on request for clinics operating in low-connectivity or field environments.

Secure Messaging & Patient Interaction

Streamlined and traceable communication between clinic and pet owner.

Secure messaging channel between veterinarians and pet owners — optional and fully controlled.
Send follow-up instructions, request additional details, or share updates post-consultation.
Patient replies can be automatically saved to the animal’s clinical record, when relevant.
Configurable permissions and restrictions to define who can message, when, and how.
Ensures clarity, continuity, and documentation of all interactions.

Integration with External Platforms

Connect your clinic to other platforms — securely and efficiently — without disrupting your workflow.

Open REST API & Webhooks

Custom integrations and real-time data flow — built for flexibility.

Fully documented RESTful API for secure, bi-directional communication with external systems.
Secure authentication using API keys and configurable access scopes.
Webhook support for real-time event triggers (e.g., new appointment, updated patient record, completed payment).
Easily connect with external platforms, custom portals, BI tools, or third-party services.
Ideal for clinics requiring bespoke integrations or advanced interoperability.

ERP, Accounting & Invoicing Software

Synchronise veterinary financials — no duplication, full traceability.

Export invoices, receipts, and SAF-T files directly to your accounting software.
Send billing and revenue data to ERP systems for cost tracking and financial planning.
Automatically sync payments, credit notes, and tax details across systems.
Compatible with major accounting platforms via API integration or structured file exports.
Streamlines financial operations and ensures compliance across all clinics.

National Health & Regulatory Systems

Connect with official health systems — compliant, secure, and configurable.

Native integration with Portuguese health systems, including:
- PEM – Electronic Prescription Module
- MCDT – Diagnostic Test Requests
- SINAVE – Infection Surveillance and Notification System
Ensures compliance with Portuguese public health and veterinary regulations.
Uses secure protocols and encryption for official data transmission.
MASTERSOFTWARE® can be configured to comply with the legislation and health infrastructure of other countries, by request.

Laboratory & Imaging Platforms

Exchange diagnostic results and images securely — fully traceable and integrated.

Support for integration with labs and imaging centres using HL7, DICOM, and XML standards.
Receive structured test results and diagnostic imaging directly into the animal’s medical record.
Compatible with external lab platforms, hospital systems, and specialised veterinary providers.
Bi-directional communication with real-time status tracking of tests and reports.
Ensures fast, reliable access to diagnostics — all fully linked to the correct clinical episode.

Cloud Storage, Backup & Document Sync

Secure and automated document management — with external platform integration.

Integrate with cloud services such as OneDrive, Google Drive, or SFTP servers.
Schedule encrypted backups to external storage environments for added data security.
Automatically sync signed documents, reports, and key files to specified folders or drives.
Supports redundancy, institutional data availability, and disaster recovery strategies.
Ideal for clinics that require external archiving, compliance, or off-site document access.

Business Intelligence & Clinical KPIs

Make smarter decisions with real-time dashboards and data-driven insights tailored to your clinic’s operations.

Real-Time Dashboards

Monitor your clinic’s performance with live, visual analytics.

Interactive dashboards for appointments, revenue, team performance, and service usage
View metrics by day, week, month or custom-defined periods
Instant data refresh with real-time updates from all clinic activity
Filter results by clinic, veterinarian, department or service type
Accessible to managers, directors, or authorised department leads
Ideal for operational control, strategic decision-making, and KPI tracking

Customisable KPIs by Role or Area

Each team member sees only what matters to their work.

Define dedicated KPI sets for veterinary professionals, administrative staff, finance, or management
Display metrics filtered by clinic, species, service type, or individual veterinarian
Create personalised dashboards with quick access to relevant indicators
Enable saved views for recurring analysis or team-specific reports
Support role-based visibility for performance, financials, and operational data
Ideal for clinics with multidisciplinary teams or multi-site operations

Clinical Activity Analysis

Track veterinary care and clinical performance with precision.

Monitor consultations per veterinarian, cancellations, and no-shows
Analyse average appointment length and duration of each veterinary service
Evaluate patient (animal) retention rates and follow-up frequency
Measure clinical productivity across species, service types, or locations
Break down clinical acts by category, such as consultations, surgeries, or procedures
Ideal for identifying trends, improving care quality, and supporting strategic decisions

Financial Performance & Revenue Breakdown

Know what’s generating income — and where to optimise.

Monitor revenue by veterinary service, professional, clinic or date range
Compare paid vs. unpaid invoices and track outstanding balances
Analyse income sources from insurers, pet owners, or corporate accounts
View financial performance per species, procedure, or appointment type
Support for recurring revenue, instalments, and pre-paid packages
Ideal for financial planning, cost control, and profitability analysis

Multi-Clinic & Multi-Unit Reporting

Compare and manage multiple locations or departments.

Analyse and compare clinical and financial performance across veterinary clinics
View department-level KPIs across specialties such as surgery, dermatology, or imaging
Filter and visualise data by clinic, team, service type, or timeframe
Display aggregated dashboards or segmented views per unit
Identify cross-location trends, opportunities, and inconsistencies
Ideal for veterinary groups, franchises, and multi-department facilities

Export, Automation & Alerts

Stay informed — even when you’re offline.

Export dashboards and performance data to Excel, PDF, or interactive formats
Schedule automated report delivery by email for managers or departments
Set up custom alerts for key veterinary metrics (e.g. occupancy < 60%, cancellations > 15%)
Monitor clinical and financial thresholds in real time
Integrate BI insights into strategic meetings or operational reviews
Ideal for proactive decision-making and performance control

Patient Portal – Secure Digital Access for Your Patients

Empower patients with real-time access to their clinical data, documents, appointments, and direct communication with your clinic.

Personal Medical Record Access

Give pet owners secure access to their animal’s full medical history.

View complete appointment history — past and upcoming — per animal
Access prescriptions, diagnostic test results, certificates, and clinical documents
Structured record organised by specialty, consultation episode, or attending veterinarian
Enable responsible pet owners to stay informed and follow treatment plans
All information protected with encryption and role-based access control
Ideal for transparency, trust, and continuity of veterinary care

Appointment Management & Online Requests

Self-service access for booking, rescheduling and cancellation — designed for veterinary care.

Pet owners can request appointments online with their preferred veterinarian and preferred time
Modify or cancel bookings within your clinic’s pre-defined limits and rules
View appointment details, preparation instructions and assigned room or location
All requests and updates are instantly synchronised with the clinic’s main agenda
Reduces phone traffic and improves client autonomy and experience
Ideal for routine visits, follow-ups, vaccinations or ongoing treatment plans

Document Centre – Downloads and Uploads

Centralised area for veterinary reports, documents, and clinical records.

Access prescriptions, medical reports, declarations, and veterinary invoices
Download documents with digital signature and official clinic branding
Upload external files such as lab results, specialist referrals, or consent forms
Associate uploaded documents directly with the animal’s clinical record
Ensure organised, accessible, and traceable veterinary documentation
Ideal for clinics that handle complex cases, second opinions, or referrals

Secure Messaging with the Clinic

Direct and secure communication with your veterinary team.

Optional secure chat or message form between pet owners and the clinic
Owners can send questions, post-consultation feedback, or care-related requests
Veterinary staff reply according to clinic-defined communication rules
Messages can be saved in the animal’s medical record when clinically relevant
Improves follow-up care, transparency, and owner engagement
Helps reduce phone traffic and centralise written communication

Notifications and Alerts

Stay connected and informed — for every pet’s wellbeing.

Appointment reminders sent via push notifications, email or SMS
Alerts for new prescriptions, lab results, or veterinary documents
Customisable notification preferences for each pet owner
Optional wellness tips, post-treatment advice, or vaccination reminders
Improves communication between the clinic and pet owners
Ideal for enhancing follow-up care and strengthening client loyalty

Privacy, Consent & Digital Security

Total protection and compliance — for every pet and every owner.

Pet owners must authenticate securely (2FA, biometric login or unique access code)
Consent history is digitally recorded and accessible within the owner’s area
Owners can manage data sharing preferences and authorisations
All medical and personal data encrypted and access-controlled
Fully GDPR-compliant and audit-ready for veterinary data protection
Ideal for maintaining trust and meeting legal obligations in clinical environments

CRM, Marketing & Patient Experience Tools

Strengthen relationships, boost engagement, and deliver memorable veterinary care.

CRM

Campaign Management & Automated Messaging

Reach the right owner, at the right time, with the right message.

Create campaigns via email, SMS or WhatsApp — with filters and automation
Send reminders for vaccinations, check-ups, or seasonal treatments
Birthday greetings and wellness tips based on pet age or species
Schedule multi-step communication flows (e.g. pre-surgery, post-surgery)
Track delivery, open, and response rates for each campaign
Personalise messages using dynamic fields (e.g. pet name, vet, clinic)

Campaign Management & Automated Messaging

Reach the right owner, at the right time, with the right message.

Create campaigns via email, SMS or WhatsApp — with filters and automation
Send reminders for vaccinations, check-ups, or seasonal treatments
Birthday greetings and wellness tips based on pet age or species
Schedule multi-step communication flows (e.g. pre-surgery, post-surgery)
Track delivery, open, and response rates for each campaign
Personalise messages using dynamic fields (e.g. pet name, vet, clinic)

Feedback Collection & Satisfaction Monitoring

Reach the right owner, at the right time, with the right message.

Automatically request feedback after consultations or procedures
Customisable surveys with ratings and comment fields
Identify dissatisfied clients early and respond proactively
View satisfaction scores per vet, service, or location
Export insights for team reviews or quality meetings
Option to publish positive feedback (with consent) on portals or sites

Promotions & Loyalty Programs

Reach the right owner, at the right time, with the right message.

Create promotions based on service type, time of year, or client category
Set up loyalty point systems per visit, treatment, or spend level
Apply discounts automatically based on predefined rules
Track usage, redemption, and campaign effectiveness
Segment campaigns to target inactive or high-value clients
Fully integrated with billing and booking modules

Patient Journey Automation

Reach the right owner, at the right time, with the right message.

Automate care flows: puppy/kitten, senior care, post-op, chronic cases
Trigger messages based on diagnoses, appointments, or treatments
Pre-schedule follow-up reminders or alerts (e.g. blood tests in 6 months)
Include educational materials, forms, or instructions in the journey
Send alerts to staff for pending actions or follow-ups
Monitor journey completion and client compliance

Performance Analytics for Client Engagement

Reach the right owner, at the right time, with the right message.

Track open, click, and response rates per campaign or channel
Monitor reactivation of dormant clients after campaigns
Compare engagement across locations or service types
Export filtered client lists for third-party marketing platforms
View retention trends and frequency of visits over time
Link communication metrics to revenue and appointment data

Designed for the Next Generation of Digital Operations.

Built for Today. Ready for the Future.

Masterinsoft® delivers a future-ready technology ecosystem engineered for long-term evolution.
From AI-powered automation to multi-region cloud infrastructure, no-code configurability and industry-grade security, every component is designed to support mission-critical operations across healthcare, laboratories, research, enterprise and tourism.

Below, seven advanced capabilities that define the next generation of digital platforms.

AI-Ready Core Architecture Evolution & Updates Industry-Wide Scalability No-Code Framework Cloud Deployment Security & Compliance Multi-Tenant & Multi-Organisation

Previous Next

AI-Ready Core Architecture

Our platform is built on a next-generation core engineered for intelligent, data-driven operations.
MASTERSOFTWARE® provides a unified, modular and fully extensible architecture that allows organisations to evolve rapidly without technical complexity.

At the foundation, every component is designed to support AI automation, real-time processing, multi-region scalability and no-code configurability, ensuring long-term adaptability as business needs grow.

With an AI-ready foundation, organisations can innovate faster, automate smarter and operate at scale — without ever compromising performance or security.

Evolution & Updates

Our platform is continuously evolving to ensure organisations always stay ahead in a rapidly changing digital landscape.
MASTERINSOFT® delivers seamless updates, structural improvements and feature expansions — all without disrupting operations.

With an upgrade-ready foundation, every component is engineered for stability, long-term maintainability and continuous innovation. Updates are delivered automatically across all modules, ensuring that performance, security and scalability improve over time without technical intervention.

This continuous evolution approach allows organisations to adopt new capabilities instantly, respond faster to market demands and maintain a modern, future-proof digital ecosystem.

Check our Demos

Industry-Wide Scalability

Our platform is engineered to scale seamlessly across industries, teams and operational models — from small organisations to large multi-department enterprises.

With modular architecture, dynamic menu expansion and multi-level structural navigation, MASTERSOFTWARE® adapts instantly as your business grows, avoiding the limitations of traditional systems.

Scalability is automatic: add new teams, new modules, new workflows or entire business units without performance loss or complex migrations.

Whether you manage 10 users or 10,000, the system expands effortlessly — maintaining speed, security and operational consistency across all environments.

No-Code Framework

Our no-code framework empowers teams — technical or non-technical — to build, adapt, and scale complex business processes without writing a single line of code.

Using intelligent visual components, you can create applications, forms, dashboards, workflows, and automations in minutes. Everything is fully configurable with conditional logic, validations, dynamic rules, and native integrations ready to deploy.

The framework is engineered to support mission-critical operations, ensuring scalability, governance, and complete auditability for every change.
Organisations gain full autonomy, reduce development costs, and accelerate innovation with total control.

Check our Demos

Cloud Deployment

With MASTERINSOFT®, organisations deploy faster, scale instantly and operate securely in a fully cloud-optimised environment.
Our infrastructure supports multi-region deployments, high-performance workloads, real-time operations and seamless updates — all without service interruption.

The platform is engineered to work natively in cloud ecosystems, enabling automated provisioning, elastic scaling, continuous delivery and zero-downtime deployments.
Your organisation benefits from predictable performance, simplified operations and industry-grade resilience.

Security & Compliance

Our platform ensures that every operation is protected by enterprise-grade security and complete compliance with international standards.

With centralized policy management, automated rules and real-time monitoring, organisations can guarantee that sensitive data, workflows and user access are always protected — without increasing administrative effort.

Whether you’re managing regulated industries, processing confidential information or operating in multi-region environments, MASTERSOFTWARE® delivers the structure and control needed to achieve full operational trust.

Multi-Tenant & Multi-Organisation

With MASTERINSOFT®, you can operate multiple organisations, business units or customers inside a single platform — securely isolated, fully configurable and without increasing operational complexity.

Our multi-tenant engine provides:

Independent data domains per organisation
Custom workflows, permissions and branding
Secure isolation between tenants
Centralised governance and monitoring
Flexible scalability for large ecosystems

This allows enterprises, groups, franchises and service providers to manage multiple operations in one place — while maintaining strict compliance and full autonomy for each tenant.

Try it!

100%

Built for Mission-Critical Operations
Designed for healthcare, research, clinical, laboratory and enterprise workflows where reliability, accuracy and compliance are non-negotiable.

100%

True No-Code Autonomy
Teams can build and adapt workflows, forms, automations and data models visually — without developers, scripts or technical barriers.

100%

Modular & Fully Extensible
Start small or scale to multi-site, multi-region ecosystems with unlimited modules — all sharing a unified, secure data model.

80%

Time Saved Through No-Code Configuration
less development effort
Teams build and adapt processes visually, without IT dependency

24/7

Continuous Innovation
Monthly feature releases
Our platform evolves faster than traditional software — without breaking your operations.

100%

Built by Engineering Experts
Every component is developed by licensed engineers specialised in software engineering, research technologies and enterprise systems.

About Masterinsoft

At Masterinsoft, we design and build intelligent, secure and fully customizable software solutions powered by our advanced engineering and AI core.
We develop a unified platform that supports healthcare, laboratory operations, veterinary research, enterprise workflows, CRM, BPM, ERP and scientific environments — all within a scalable and high-performance ecosystem.

Our mission is to deliver innovation, reliability and engineering excellence to every organisation we empower.

Contact & Global Access

Since we operate as a fully remote-first organisation, our teams work across multiple regions while maintaining centralised operations and support.

Head Office – UK
Phone: + 44 20 4577 0206

Regional Office – Portugal
Phone: + 351 221 155 908

Regional Office – USA
Phone: + 1 929 235 1220

Partner Network Locator
Explore our global partner ecosystem through our secure Partner Locator page.
All commercial enquiries are validated by our team to ensure confidentiality and protect our network from competitive interference.
→ View Partner Locations

MASTERSOFTWARE® – VET – Elevate Your Clinic with Master-Level Management Software

Web-Based Veterinary Management Platform

Smart Online Booking Engine

Pet Owner App – Animal Health Area

Vet Portal – Schedule & Financial Overview

Organise, access and protect every animal’s data in a single, centralised and secure digital record.

Unified Animal Profile

Centralised Multi-Agenda Calendar

Integrated Veterinary Billing

Custom Document Templates

Activity Monitoring per Doctor

Centralised Control Across All Clinics

Full GDPR Compliance by Design

Lab Integration & Test Results Automation

Centralised Inventory Dashboard

Built-in Video Consultation Module

Native Mobile App for Doctors

Open REST API & Webhooks

Real-Time Dashboards

Personal Medical Record Access

Campaign Management & Automated Messaging

Designed for the Next Generation of Digital Operations.

AI-Ready Core Architecture

Evolution & Updates

Industry-Wide Scalability

No-Code Framework

Cloud Deployment

Security & Compliance

Multi-Tenant & Multi-Organisation

About Masterinsoft

Quick Links

Contact & Global Access

Support & Sales

Support

Sales & Partnerships

Operating Hours